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Dining Decisions: Understanding Motivations for Food Apps

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Research Objectives

Understand dining patterns (cooking vs. ordering in vs. eating out) and the motivations behind their choices.

Understand what moods/occasions users are typically in when they order food online

Determine the perception towards food delivery

Understand what situations would prompt them to use a food delivery app

Explore inhibitors preventing from using a food delivery app more often

Approach and Methodology

Focus Group Discussion

With 8 Respondents

2 Hours

At a central location

In-Depth Interview

1.5 Hours

At a central location

SAMPLE SIZE: 29 FGDs & 21 IDIs

MARKET: Delhi, Bangalore, Kolkata, Pune, Varanasi, Coimbatore & Rajkot

Target Group

Young Students: Males & females, 16 -18 years.

Older Students: Males & females, 19 -23 years.

Family: Married individuals, males & females, living with family (spouse & children), 26-40 yrs.

Working: Working males and females, may/may not be married, 26 to 40 years old

Elders: Males and females, 40 to 52 years old.

Usership

Those who order food online using mobile app.

Order Value ranges from less than 150 rupees to greater than 450 rupees

A mix of those with low (l), medium (m) and high (h) frequency of ordering food online:

High: 10+ orders per month | Medium: 4 to 10 orders per month |Low: Less than 4 orders per month

A mix of

Swiggy Preferers – may be using other app

Zomato Preferers – may be using other app

Multi-app Users – Use more than one app

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