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OUR WORK

Think Design Research is a leading qualitative research fieldwork agency specializing in market research services. We offers a range of methods, such as group discussions, in-depth interviews, and immersions, to understand consumer behavior and provide valuable insights for businesses.​
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CASE STUDIES

Explore our diverse range of customized, modern, and hybrid research methodology case studies that highlight our expertise and sucessful project outcomes.

Heated Decisions: Understanding Water Heater Needs and Innovation Cues​

This consumer durables study uncovers usage patterns, emotional needs, and innovation cues around water heaters. It captures what bathing means in modern Indian homes, gaps in current appliances, and how brands can tap into wellness-driven narratives

Bright Side Up: Fabric Cleaner Perception, Usage & Brand Communication​

This FMCG study explores perceptions of cleanliness, progress, and product effectiveness. It uncovers what whiteness and brightness mean, brand loyalty drivers, and how users decode visual and verbal cues in detergent communication.

Energy in a Bottle: Testing Appeal of a New Drink Category in India​

The study evaluates multiple beverage categories—coffee, energy drinks, juices—based on taste, packaging, and routine fit. Feedback from moms, students, and professionals informs how new drinks can claim their space in India's competitive market.

Gen Z Goals: Unpacking Finance, Fandom, and Spending Priorities

Conducted via a digital diary and virtual playgroup, this study captures how Gen Z perceives, earns, and spends money. It explores financial tools, transaction apps, passion points, and emotional associations with saving, spending, and investing.

Travel Calling: What Makes a Destination Aspirational for Young Indians​

It explores how travel connects to identity, aspiration, and lifestyle—especially among those who have visited or plan to visit Singapore. The findings spotlight how travelers research, dream, and decide—offering cues to build emotional resonance in destination marketing.

Sip with Purpose: Mapping Functional Beverage Routines and Relevance​

It explores the routines, motivations, and perceived benefits of a functional drink across moms, students, and young professionals. The research maps taste expectations, ideal formats, and emotional payoff moments for consumption.

Gifted Delights: Consumer Triggers and Barriers in FMCG Gifting Packs​

This study unpacks the gifting behavior around sweets, chocolates, and festive hampers. It identifies triggers, brand preferences, and packaging expectations during festivals. Insights help reposition everyday FMCG items as thoughtful gifting options.

Step by Step: Behavioral Insights in PU, Hawai & Sports Footwear Market​

This fashion study evaluates buying behavior for sports shoes, PU sandals, and Hawai chappals. Participants reflect on brand equity for Relaxo, Bata, Campus, and others, revealing how comfort, price, and purpose drive purchase decisions.

Crunch Time: Rebooting the Hi-Fibre Digestive Biscuit Category​

Through a mix of ethnographic interviews, online boards, and MGDs, this study explores consumption rituals of high-fibre digestive biscuits. The study identifies key motivations, brand disconnects, and communication gaps that influence trial and loyalty.

Cream Filled: Growth Blocks in Packaged Cakes and Cream Biscuits​

It uncovers consumption frequency, brand preferences, and reasons for lapsing or switching from packaged snacks. The research offers nuanced insights into evolving habits around cakes, cream biscuits, and chocolate cookies across youth and family audiences

TVCs That Sizzle: Dissecting What Works in QSR Advertising

Participants aged 15–30 share what makes a great QSR TVC, comparing memorability, emotional pull, and message clarity. The research helps refine storytelling and identify what resonates in mass-media QSR advertising.

Burger Kingdom: Deconstructing QSR Burger Experiences​

This fast-food study dives into the minds of QSR loyalists and lapsers to decode their burger choices. It examines perceptions of leading brands. The findings explore taste, variety, brand love, and how emotional and experiential cues impact burger loyalty.

Jet Set Go: Insights into International Travel Booking Decisions​

This study investigates how Indian travelers plan and book international holidays. Insights reveal key destinations, barriers to booking via OTAs, and what inspires trust, convenience, and personalization in planning a global getaway.

From Bean to Brand: Exploring Café Culture and Coffee Preferences in India​

This study captures how young, urban consumers engage with India's emerging café culture. Participants shared perceptions of major brands, revealing motivations for café visits, emotional resonance, and the aspirational value of coffee experiences.

Millennial Lens: Smartphone Communities and Video Centric Behavior​

Focusing on video-centric smartphone usage, this telecom study uncovers how millennials choose phones for content creation. The insights help define how the client can lead in the mid-range market by tapping into creativity and digital culture.

Book or Bounce: Understanding Online Flight & Hotel Booking Behavior​

This study examines triggers and barriers in online flight and hotel booking through group discussions. Targeting frequent and occasional travelers, it analyzes consumer journeys on online platforms. The findings pinpoint user expectations, loyalty drivers, and feature gaps.

Selling Simplified: Exploring Consumer Experience in Car Resale Journeys​

This automotive study maps the evolving landscape of used car selling. The findings reveal barriers, trust points, and the emotional nuances of letting go of a car—while identifying ways the client can make sellers feel informed, empowered, and in control.

Rolling Logos: Consumer Interpretation of Tyre Branding and Design​

This study explores how two-wheeler and four-wheeler users interpret tyre logos and brand symbolism. It evaluates recognition, perception, and meaning attached to it. Participants also share what they recall of the logo and what it conveys about reliability, safety, and performance.

Sip or Skip: Evaluating Ready-to-Drink Alcoholic Beverage Concepts​

Targeting urban RTD (Ready-to-Drink) consumers, this study tests the appeal of new propositions under a popular alco-bev brand. The research identifies relevance, taste preferences, and purchase intent, offering insight into how RTDs can expand market presence.

Taste the Brand: Mapping Whiskey Brand Imagery and Flavor Profiles

This alco-bev study maps the Indian whiskey market. Participants evaluated taste profiles and brand associations for popular names. The research explores sensorial expectations and emotional connections, linking taste with perceived status and quality.

Wired for Drive: Connected Car Features and User Experience in India

Focusing on users of connected car services, this study explores how tech features influence satisfaction and loyalty. It segments users by usage intensity—enthusiasts and regulars—and identifies gaps in awareness, functionality, and experience.

Exploring Fit, Fabric, and Feel in Men’s Formalwear​

This fashion study analyzes consumer experiences with leading brands. It reflects on fit, comfort, fabric quality, and design uniqueness. The research uncovers how apparel choices align with lifestyle and status cues, offering feedback on brand positioning and improvements.

Crisp Choices: Rusk Buyers’ Habits Across Branded and Unbranded Segments

Exploring the role of branded and unbranded rusks in daily routines, this study uncovers consumer perceptions, brand equity, and packaging feedback. Participants provided insights into trusted names while revealing triggers and barriers driving purchase.

Light Ride, Big Expectations: Concept Testing for Lightweight EV Two-Wheelers

This study evaluates the acceptance of lightweight electric two-wheelers among young Indian riders. It explores their riding experiences, charging expectations, and openness to electric alternatives. The findings reveal brand influence, performance priorities, and design expectations.

How the World Cup Impacts Media Habits and Online Retail Behavior​

Focused on the interplay of online shopping and changing media habits, especially during the World Cup. The findings offer guidance on aligning brand messaging with peak media moments and lifestyle-driven retail behavior.

Healthy Clicks: Mapping Motivations and Barriers in Online Healthy Food Ordering​

This study explores what “healthy food” means to Indian consumers and how digital food platforms fit into their health goals. The research uncovers motivations, app usage patterns, nutritional triggers, and UX barriers in ordering healthy meals.

Protection Reimagined: Insurance Perception and Brand Positioning Gaps

This study explores perceptions around illness insurance, examining gaps between intended and perceived brand positioning. It reveals trust drivers, product awareness, and the emotional landscape of financial planning in the face of health uncertainties.

Breath of Concern: Perception of Air Pollution and its Health Impacts

This health study explores how urban consumers perceive air pollution and its impact on health. It examines behavior, preventive measures, and openness to innovation. Insights reflect both emotional anxiety and a growing need for a trusted wellness solution.

Ride the Revolution: Understanding EV Two-Wheeler Adoption

This automotive study evaluates consumer response to alternative scooter ownership models, especially subscriptions. It explores how flexibility, affordability, and maintenance perks influence brand preference.

Pay or Play: Attitudes Toward Streaming Services Among Indians​

This study explores attitudes toward streaming video content through paid (SVOD) and ad-supported (AVOD) platforms. The research reveals triggers for subscription, content loyalty, and how pricing and content access shape user preference.

Visual Flavor: Ad Ideas Across Media for Biscuit Consumption

This research assesses three early-stage advertising ideas for packaged sweet biscuits. Through 6 FGDs across major cities with primary grocery decision-makers aged 21–45. Participants review ideas helping shape storytelling that resonates across snack aisles and screens.

Dining Decisions: Understanding Occasions and Motivations for Food App Usage

This comprehensive study explores online food delivery patterns across demographics. It covers everything from mood-based ordering triggers to app preference, basket size, and frequency. Participants ranged from students to working parents.

The Smoothening Shift: Women’s Haircare Aspirations and Brand Affinities​

This case study explores the world of frizz control and smoothening products for women. It investigates routine formation, brand preferences, and product-switching behavior. Consumers evaluate both mass and premium brands.

Laundry Logic: Detergent Usage for Machine Washing​

Focused on machine wash users, this study deciphers the behavioral and emotional connections consumers have with detergent brands. It captures how users choose between brands and what role price, efficacy, and fragrance play in loyalty.

Swipe Right on Insight: Dating and Matrimony App Landscape in India​

This study explores evolving perceptions of dating and matrimony apps. It examines motivations, barriers, and differences between different online platforms. The insights reveal how consumers navigate love, social pressure, and digital identities in modern India.

Soft Skin & Big Decisions: Childcare Choices Among Indian Mothers​

Exploring the journey of mothers as they choose and use childcare essentials, it focuses on various products. Participants—mothers aged 25–36—share their decision-making process, brand trust, and areas of unmet need. Pediatricians add inputs.

What Clicks with Online Hotel Booking Users and Non-Users

This research tests four hotel booking concepts for an OTA brand, evaluating their uniqueness, appeal, and ability to overcome booking barriers. It includes both OTA users and offline bookers. The study identifies the route to connect with the digital traveler.

Living in Style: Furniture Brand Perception and Purchase Triggers

This study examines the buying behavior and decision dynamics of married couples shopping for home furniture. It investigates perceptions of brands like Evok and Urban Ladder, in-store experiences, and the evolving online vs. offline purchase journey.

Fizz Forward: What Colas Stand for in Today’s Youth Culture​

This cultural deep-dive into India’s cola consumption explores emotional, functional, and aspirational aspects across generations. It traces shifting values over time and highlights how top brands continue to influence youth identity.

Packaging the Premium: Identifying the Design that Defines Value

This research assesses four packaging designs to identify the one that best communicates premiumness and brand fit. The study evaluates visual appeal, uniqueness, and brand association.

Narrative Power: Testing Narramatics to Connect with Health Drink Consumers​

Evaluating three narrative concepts for health food drinks (HFDs), this case study investigates appeal, clarity, and fit with brand identity. The research highlights which storytelling cues best influence purchase decisions in a highly competitive segment.

Diabetes Diaries: Navigating Life, Lifestyle, and Health Support

This in-depth healthcare study uncovers the emotional and behavioral shifts post-diagnosis among Type 2 diabetes patients and their caregivers. Conducted through 6 expert interviews, 16 patient interactions, and 4 caregiver discussions across four cities, it reveals how brands, doctors, and family support shape the path to disease acceptance and healthier lifestyles.

Clean Sweep: Home Hygiene Rituals

This study investigates usage behaviors and perceptions across bathroom, toilet, and floor cleaning categories. It uncovers loyalty drivers, brand differentiators, and unmet needs in products. The research offers actionable insights for packaging and refinement.

Exploring Brand Engagement During Motorcycle Riding Events​

This case study explores the deeper meaning behind riding for India’s biking enthusiasts. It captures their love for long-distance rides, community bonding, and brand loyalty. The study also identifies opportunities for experiential marketing through riding events.

Insuring Trust: Gauging the Emotional Pull of Insurance Advertising​

This research evaluates consumer reactions to life insurance propositions from top players, focusing on appeal, emotional resonance, and perceived honesty. Insights help refine messaging to reinforce trust, transparency, and promise-keeping as brand values.

Snacking Gets Smarter: Mapping India’s Health-Conscious Snackers

This case study delves into the snacking choices of health-conscious youth and working professionals. It captures motivations, price sensitivity, and experimentation behavior around premium healthy snacks. The research reveals how quality and taste drive repeat purchase.

Wheels of Independence: Women’s Journey in Scooter Ownership​

Targeting young female riders aged 18–24, this study investigates the emotional and functional factors influencing scooter purchases. It explores brand perceptions, the role of daily commutes, and the power of independent decision-making in choosing models.

Hair to Stay: Real Consumer Feedback

This study explores early user feedback on a newly launched shampoo variant, focusing on purchasing behavior, triggers, and barriers. The research provides insights into perceived benefits, brand alignment, and consumer satisfaction with the bottle format.

Fresh Insights: Drivers and Barriers to Purchase for Air Fresheners

This case study looks into the triggers, purchase patterns, and brand loyalty among users of Odonil gel air fresheners. The findings offer insights into product stickiness, longevity, and what truly makes a home “smell like home.”

Biscuit Behavior: Understanding Snack Time Rituals and Brand Equity​

Focused on understanding the emotional and habitual role of biscuits in Indian households, this study evaluates brand equity and consumer rituals. The research reveals category codes, brand perceptions, and cues for innovation.

Click-to-Eat Culture: Consumer Dynamics in the Online Food Ordering

This study investigates how young urban consumers perceive and engage with online food delivery platforms.The findings reveal distinct brand images and opportunities to elevate app engagement.

Decoding Preferences and Innovation Spaces in the Instant Coffee Market

This research dives into instant coffee to understand brand perceptions, format preferences, and emotional triggers among female consumers. It also tests new concepts for novelty, relevance, and uniqueness in a saturated caffeine market.

The Daily Bread: A 360° Exploration of Bakery Category & Brand Imagery

Exploring bread as a staple, this case study investigates consumption patterns, emotional resonance, and the decision-making factors behind bakery purchases.The study uncovers how brand values influence everyday buying behavior.

Unpacking Snacking Trends and Packaging Perceptions

This study delves into indulgent snacking by exploring how mothers and their children engage with bakery treats like muffins, cupcakes, and croissants. The research evaluates new product concepts, packaging, and pricing strategies.

Plastic to Points: Traveler Preferences for Co-Branded Credit Cards​

This case study explores the expectations and perceptions around co-branded credit cards among frequent OTA users. It evaluates consumer satisfaction, usage behavior, and response to a proposed new credit card proposition.

Cracking the Cookie Code: Do the Scripts Make it Crave-worthy?

This study evaluates creative scripts for a new cookie product through 12 focus groups. It captures spontaneous reactions, attention hooks, comprehension, and brand fit to identify the most persuasive narratives that prompt trial and preference.

From Aisle to Aisle: Inside the Travel Bag Choices of Modern Travelers

This study tracks consumer preferences in travel bags via 40 interviews in Delhi and Mumbai. It maps the purchase journey, emotional and functional drivers, and brand positioning across VIP, Wildcraft, Samsonite, Safari, and American Tourister.

Short-Term, Big Impact: Decoding Microfinance Realities and Client Bank Perceptions

This study uncovers consumer expectations from short-term loans and perceptions of microfinance services. Through 14 focus groups, it captures feedback from borrowers relying on informal lending sources, offering direction for structured financial solutions.

From Cart to Commercial: How Club Factory's TVCs Shape Perception

Conducted through 9 focus groups, this study gauges brand perceptions of Club Factory and reactions to its latest TVCs. It compares responses from users and non-users, offering insight into messaging effectiveness and brand image evolution.

Ad Appetite: Testing TVCs That Resonate with Consumers

This TVC evaluation study assesses likeability, message clarity, and brand alignment through 12 focus groups.Targeting young QSR consumers, the study offers actionable feedback on concept strength, memorability, and storytelling.

Two Wheels, One Identity: How Consumers Make Their Next Big Bike Move

This study explores the decision-making journey for premium bike intenders and recent buyers. Conducted through 16 in-depth interviews in Delhi, Mumbai, it highlights aspirations, lifestyle fit, and brand comparisons.

Swipe to Serve: How Do Consumers Interact with the Client's App?

This app evaluation study uses 16 focus groups across to analyze user experience among tech-savvy students and early jobbers. It focuses on usability, content appeal, and competitive performance against other food delivery apps.

Booked or Bounced? Evaluating the Perfect Hotel Booking Interface

This study evaluates prototype hotel booking apps via 12 usability sessions in Delhi and Bangalore. It tracks user navigation, visual design feedback, and ease of booking for frequent leisure and business travelers, aiming to refine UI/UX for stronger conversions.

Styled by Choice: What Drives Loyalty in Fashion Choices

This study investigates fashion brand loyalty through 30 in-depth interviews and Bangalore. Focusing on loyalists of various brands, it captures emotional and rational drivers, touchpoints across the journey, and values shaping sustained preference.

Money in Motion: Understanding Financial Flows Across India

This study explores financial behaviors among blue-collar workers and small traders, focusing on money transfer practices. Conducted via 22 focus groups in Delhi, Mumbai, Jaunpur, and Behrampur, it provides a window into digital banking adoption, trust in payment platforms, and remittance pain points.

Finding the Right Story for a QSR Brand

This study evaluates a new advertising script for a QSR brand, focusing on its enjoyability, role casting, and brand fit. Conducted through 12 focus groups with QSR consumers, it captures reactions to storytelling, emotional connection, and positioning cues.

Bite-Sized Preferences: Unpacking Expectations from QSRs

Conducted via 12 focus groups, this study explores consumer expectations from Quick Service Restaurants. It maps out taste preferences, frequency of dining, and response to new product concepts. Key segments include regular QSR diners.

The Perfect Pour: What Makes a Whisky Stand Out?

This product evaluation study in the whisky category assesses consumer preference across branded and blind whisky samples. It uncovers key sensory cues and product attributes influencing likability, with insights from evolved whisky drinkers and casual consumers alike.

Emerging vs Experienced: How Banking Preferences Evolve Across Ages

This study unpacks generational differences in banking service preferences. It segments consumers by age and banking behavior—spanning Value, Privileged, and Wealth Management. It identifies digital usage patterns, product gaps, and future expectations.

From Paper to Pavement: How Print Ads Influence Scooter Purchase Decisions

This study examines how print advertisements influence ungeared scooter intenders. Across 16 focus groups in Chennai, Cochin, Ahmedabad, and Ludhiana, it explores consumer actions post-ad exposure, brand associations, and preferences for models.

Switching Gears: Testing Propositions for the New-Age MUV Buyer

This study evaluates propositions aimed at attracting prospective MUV/MPV buyers. Conducted through focus groups, it gathers feedback from car owners intending to purchase MUVs. It helps refine messaging for maximum impact and preference.

The Real Deal: Tracking Pain Points and Preferences in India’s Real Estate Market

This study explores the property buying journey. Through interviews, it identifies lifestyle aspirations, builder brand awareness, and buyer pain points in property evaluation. It maps expectations from real estate developers and the role of digital and offline media.

Driven by Features: Inside the Mind of a Car Buyer

This study captures the evolving expectations of modern car buyers. It focuses on customers who purchased cars priced ₹7–20 lakhs in the last year. It explores their appetite for advanced features, technology upgrades, and overall satisfaction

Small CC, Big Decisions: Inside the Mind of the 125cc Buyer

This study investigates the decision-making process of motorcycle buyers intending to purchase a 125cc bike within three months. It evaluates key influencers such as showroom experience, price sensitivity, and brand choices.

Lens of Choice: What Drives or Delays Cataract Surgery Decisions?

This study delves into the cataract treatment journey, exploring patient decisions around intraocular lenses (IOL). The research reveals emotional and rational barriers, cost considerations, and brand perceptions shaping treatment paths.

Health at Birth: Status of Infant Warmers in Public Hospitals

This study assesses the availability and functionality of infant warmers and resuscitation devices in public hospitals. Conducted through interviews with medical heads across different facility levels, it captures the current state of neonatal infrastructure.

Sip by Sip: Uncovering Motivations Behind HFD Consumption in India

This study explores the behaviors, motivations, and perceptions of mothers who give Health Food Drinks (HFD) to their children. It uncovers key drivers for brand preference, barriers to consistent usage, and opportunities to increase trial and loyalty.

Exploring Soya Category: Current landscape of Soya Chunks in North India

This explores the current landscape of soya chunks in North India, uncovering perspectives of both consumers and retailers. It evaluates market triggers, selling parameters, brand awareness, and preferences through in-depth interviews and quantitative surveys.

Chewing Over Choices: What Drives Gum Brand Loyalty?

This case study explores consumer perceptions of a leading chewing gum brand, comparing two products on functional, emotional, and image values. Through 18 focus groups with regular users aged 11-24, it uncovers key brand strengths, weaknesses, and insights.

Love at First Sight: How Consumers Bond with QLED TVs

This study explores the ‘Technology of Loving’ philosophy in TVs, linking it to ‘Perfect Picture Quality.’ Through 12 focus groups in key cities with recent premium TV buyers, it also evaluates the client’s QLED ad against competitors to refine brand messaging and market positioning.

Beyond the Ad: Engagement & Likeability in Fast Food

This study assesses consumer responses to a new commercial script, focusing on engagement, clarity, distinctiveness, and brand fit. Through focus group discussions across key cities, insights from burger consumers help refine the ad for stronger impact and recall.

The E-Commerce Equation: What Drives Online Shoppers?

This study explores consumer reactions to a new brand campaign, assessing comprehension, likability, believability, and emotional connection. It also evaluates persuasiveness, urgency, and brand fit through focus groups across key cities with active online shoppers.

Food at Your Fingertips: Dynamics of Online Food Ordering

This study explores the evolution of food ordering in India, focusing on consumer preferences, key decision triggers, and perceptions of major platforms. Through extensive focus group discussions across multiple cities, it analyzes strengths and weaknesses, and identifies market gaps.

Reinventing Train Travel: The Shift to Digital Ticketing

This study explores the consumer journey of booking train tickets online, identifying key triggers, barriers, and platform preferences. Through focus group discussions across multiple cities, it examines user behavior, digital payment adoption, and ideal value propositions.

Doctor’s Orders: What Influences Hospital Selection?

This study examines the consumer journey from a serious ailment to hospital selection, focusing on experience in decision-making. Through interviews across key cities, it identifies factors influencing hospital choice, patient expectations, and the impact of prior healthcare experiences.

Rice and Shine: The Cultural Power of a Staple Food

This study uncovers the deeper meaning of rice in consumer decisions and catering choices. Through discussions and expert interviews, it identifies key insights to refine brand positioning and market strategy.

A Recipe for Growth: Case Study in F&B Industry

This study explores consumer eating-out habits, consumption patterns, and brand perceptions. Through focus groups across key cities, it examines preferences, competitive insights, and areas for brand improvement. Findings will help refine market strategy.

First Impressions: Psychology Behind Liquor Packaging

This study studies consumer perceptions of alcohol beverage pack designs, identifying strengths and areas for improvement. Through group discussions and one-on-one interviews with loyal consumers across key cities, it provides insights to refine packaging for stronger appeal.

Chilling Preferences: Evolution of Beer Consumer Habits

This study explores consumer eating-out habits, consumption patterns, and brand perceptions. Through focus groups across key cities, it examines preferences, competitive insights, and areas for brand improvement. Findings will help refine market strategy and enhance customer experience.

Ctrl + Alt + Innovate: How SMEs Choose Digital Solutions

This case study examines how SMEs select IT and telecom solutions, based on insights from decision-makers across key industries. Through discussions and interviews in major business hubs, it identifies factors like cost, reliability, and vendor reputation that influence their choices.

The Evolution of Beer Consumer Behavior

This case study examines the process of building a brand muse for key client portfolio brands and their competitors. By analyzing brand essence, personality, and values, it highlights how emotional connections and strategies are crafted to guide positioning and marketing efforts.

Raising the Bar: Disrupting the Alcohol Industry

This study explores the intersection of music, football, and premium beer consumption, identifying unmet needs and potential engagement opportunities. Insights from avid football fans and daily music listeners who prefer premium beer will help craft better brand experiences.

Prime Time or Missed Chance? Evaluating TVC Effectiveness

This study evaluates a TV commercial on key parameters like appeal, comprehension, relevance, and brand fit. Through 12 focus group discussions with male users across different life stages and telecom brands, it provides insights to refine the ad’s effectiveness.

With Great Data Comes Great Mobile Internet Boom

This study explores mobile internet behavior, barriers to high data usage, and reactions to key concepts. Through focus group discussions with 18-21-year-old college students using various telecom brands, it provides insights to refine data offerings and improve user experience.

The Mobile Recharge Maze: Simplifying Consumer Experience

This study evaluates the intuitiveness of the recharge process on the client’s website via Payments Bank. Through in-depth interviews, it assesses ease of use and areas for improvement among online recharge users who rely on websites without wallets or apps.

Lost in Translation: Vernacular Interfaces in Travel Apps

This study explores vernacular app/web usage in travel, identifying triggers for adoption through in-depth interviews. It examines online vernacular travel bookers and e-commerce users, and offline bookers who browse online, providing insights to enhance vernacular travel platforms.

Old Habits Die Hard: Why Travelers Resist Online Booking

This study explores why consumers hesitate to book travel online, analyzing barriers, UX/UI challenges, and trust factors through 54 interviews across nine Indian cities. Insights help OTAs improve strategies to drive online conversions.

Alexa, Book Me a Room: Voice-Activated Travel’s Future

An evaluation of voice-activated hotel booking apps. Interviews in Ghaziabad and Kanpur explore usability, adoption, and preferences of frequent hotel bookers. The study also investigates barriers to adoption and identifies features that enhance user satisfaction and trust.

Digital Gifting Trends: Why Gift Cards Are Abandoned

A UX study analyzing why users abandon digital gift card purchases. One-on-one interviews identifying points and suggesting improvements for better user experience. The study also examines the role of personalization and streamlined processes in reducing cart abandonment.

Book Smart, Not Hard: Online vs Offline Hotel Booking

A study on consumer preferences for hotel booking methods, comparing offline agents with online platforms. Focus groups in Chennai, Coimbatore, and Madurai provide insights from young professionals and students.

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Chewing Over Choices: What Drives Gum Brand Loyalty?

This case study explores consumer perceptions of a leading chewing gum brand, comparing two products on functional, emotional, and image values. Through 18 focus groups with regular users aged 11-24, it uncovers key brand strengths, weaknesses, and insights.

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