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Travel

Digital Gifting Trends: Why Gift Cards Are Abandoned

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Research Objectives

  • To identify the key consumer problems related to our product flow on the app.​

  • Intent is to identify improvement areas needed from a product perspective which we can take to the Product team.​

Target Group

Demographics

  • Male & Female

  • NCCS A1

  • 25-45 years

Approach and Methodology

One-on-One Interview

  • Lasting up to 60 minutes

  • At a client’s lab

Sample Size: 12 IDIs

Market: Delhi NCR

Usership

  • Online Gift Card Buyers from MMT/Amazon/Lifestyle/Shopper Stop

  • Intender: Who has searched for a Gift card on the client’s app but has not purchased it.

Consumer Immersion

What Clicks with Online Hotel Booking Users and Non-Users

Consumer Immersion

Lost in Translation: Vernacular Interfaces in Travel Apps

Consumer Immersion

Old Habits Die Hard: Why Travelers Resist Online Booking

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