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E-Commerce

The E-Commerce Equation: What Drives Online Shoppers?

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Research Objectives

  • The objective of this research is to understand the overall response along with the:

  • Comprehension

  • Likability

  • Believability

  • Uniqueness

  • Relevance/Relatability / Emotional connect with the consumers

  • Persuasiveness / Call to Action (Understanding the Sale / Urgency factor, which script best creates the perception that a BIG event is coming up?)

  • Fit with the Brand / Brand proposition


Target Group

Demographics

  • Male and female

  • Age: 18-35 years (Split into 18-21 years, 22-25 years, 26-30 years, 31-35 years)

  • SEC A1A2

  • College Students, Early Jobbers, Working Professionals, Homemakers

Approach and Methodology

Focus Group Discussion

  • With 8 people,

  • Lasting up to 120 minutes

  • At a Central Venue, In-home interview

Sample Size: 17 FGDs

Market: Delhi, Mumbai, Bangalore, Kolkata & Coimbatore

Usership

  • Active Online shopper

  • Must do online shopping at least once a month

  • Must have different online shopping apps for clothing shopping and have experience with different online shopping apps.

  • Must purchase branded clothing online from different apps.

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