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Technology​

Click-to-Eat Culture: Consumer Dynamics in the Online Food Ordering

WhatsApp Image 2025-02-28 at 22.10.24_bc0f4a03

Research Objectives

  • 360 degree understanding of the consumers and their interaction/usage of the category as well as the brand(s).

  • Unravelling the key category codes… The role, need, payoff attached to online food ordering as a category.

  • Exploring expectations and need gaps that can be addressed in the category going forward.

  • Key perceptions, associations and imagery of the top brands in the category.

Target Group

  • Males & Females

  • 18-32 Years

  • Student, Bachelors and Young Family

  • SEC: A1/A2

Approach and Methodology

  • Extended Group Discussion

  • With 8 Respondents

  • Lasting up to 2.5 hours

  • At a central location

SAMPLE SIZE: 15 EGDs

MARKET: Delhi, Bangalore, Hyderabad, Nagpur & Kochi

Usership

  • Must be a frequent online food ordering consumer.

  • Mixed of heavy Zomato, Swiggy and Foodpanda users.

  • Infrequent/Non-User of Swiggy, Zomato and Food panda or the category.

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