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Travel

What Clicks with Online Hotel Booking Users and Non-Users

WhatsApp Image 2025-02-28 at 22.10.24_bc0f4a03

Research Objectives

  • Four concepts will be evaluated on various parameters such as appeal, uniqueness, relevance, ability to tackle current barriers, fit with brand etc.

  • Suggest cues for improvement and shortlist the one with maximum potential.

Target Group

  • Male

  • 20-40 years

  • Student, Working Professional

  • SEC: A1/A2

  • Travel at least 2–3 times in a year for a vacation/holiday

Approach and Methodology

  • Focus Group Discussion

  • With 8 Respondents

  • Lasting up to 2 hours

  • At a central location

SAMPLE SIZE: 8 FGDs

MARKET: Delhi & Mumbai

Usership

  • OTA users:

  • Users of e-commerce websites/apps such as Amazon, Flipkart, Myntra, etc. for shopping at least once in a month.

  • Make travel related bookings online from any of the portal such as Yatra, MMT, Goibibo, Cleartrip, booking.com etc. at least thrice a year.

  • OTA non-users:

  • Use e-commerce websites/apps such as Amazon, Flipkart, Myntra, etc. for shopping.

  • Make travel related bookings offline

Consumer Immersion

Lost in Translation: Vernacular Interfaces in Travel Apps

Consumer Immersion

Old Habits Die Hard: Why Travelers Resist Online Booking

Consumer Immersion

Alexa, Book Me a Room: Voice-Activated Travel’s Future

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