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Automotive

Selling Simplified: Exploring Consumer Experience in Car Resale Journeys​

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Research Objectives

  • To understand the car selling process from a consumer’s perspective.

  • - To understand how our client can assist them in the selling process by making automobile-related information readily available

  • - To understand if they would prefer buying used car(s) from our client if they feel included in the process of informed decision making.

Target Group

  • Couple, Male & Female

  • 25-45 years

  • Single, Married with/out kid

  • Salaried/ Self Employed

  • SEC – A1/A2

  • Those who sold their cars within 0-2 months from the beginning of our recruitment

  • Those who have sold their car, bought for below 6 lakhs, 7-8 lakhs and above 10 lakhs

  • Those who intend to sell their cars in the next 1 month or before

Approach and Methodology

  • Couple Interviews

  • Up to 120 Minutes

  • At a central location

  • In-Depth Interviews

  • Up to 120 Minutes

  • At a central location

SAMPLE SIZE: 6 Couple Interviews & 6 IDIs

MARKET: Delhi NCR

Usership

  • Those who have sold their car on online channels like OLX, Spinny, Cardekho, Car24 etc.

  • Those who have sold their car to channels like dealers, garage mechanics, etc.

  • Those who have sold their cars to/within family, relatives or friends.

  • They are in the process of evaluating channels of selling their car.

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